Privacy Policy

LUX Window Cleaning ("LUX," "we," "us") respects your privacy. This policy explains what information we collect when you use luxhomeswfl.com, request a quote, or communicate with us, and how we use it.

Information we collect

• Information you give us: your name, phone number, email address, service address or city, and details about the job when you request a quote, book service, or contact us.
• Service records: appointment history, quotes, invoices, payments, and job photos.
• Website data: basic technical information such as browser type and pages visited, used to keep the site working and improve it.

How we use your information

• To respond to quote requests and schedule and perform service.
• To send appointment reminders, job updates, invoices and receipts.
• To process payments.
• To send promotional offers and seasonal reminders, only if you have opted in.
• To improve our services and website.

Text messaging (SMS)

If you opt in, we may send you text messages about your quote, appointments, job updates and invoices, and, if you separately opt in, occasional promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of purchase. See our SMS Terms for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers who help us deliver messages and run our business (such as our scheduling, messaging and payment platforms), solely to provide those services to you.

How we share information

We do not sell your personal information. We share it only with trusted service providers that help us operate (for example, our customer management, payment processing, email and messaging providers), when required by law, or to protect our rights and safety.

Data security and retention

We use reasonable safeguards to protect your information and keep it only as long as needed to provide service, meet legal and tax obligations, and resolve disputes.

Your choices

• Opt out of texts at any time by replying STOP.
• Unsubscribe from emails using the link in any marketing email.
• Ask us to access, correct or delete your information by contacting us below.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed.

Contact us

LUX Window Cleaning
Lehigh Acres, FL 33971
Phone: (239) 770-6557
Email: kolden@luxhomeswfl.com